Shipping policy
Shipping Policy
Thank you for shopping with Pawvena.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery times:
- Europe: 5–10 business days
- Other countries: 7–15 business days
Please note that delivery times are estimates and may vary depending on customs, local carriers, holidays, or other circumstances beyond our control.
Shipping Costs
- Standard Shipping: €4.99
- Free Shipping on orders over €50
Shipping costs are displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information, when available.
Customs & Import Duties
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. Pawvena is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us at:
We will work with the shipping carrier to resolve the issue as quickly as possible.