Refund policy
Return & Refund Policy
At Pawvena, we want you to be completely satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase is required.
Non-returnable Items
The following items cannot be returned:
- Used products
- Damaged items caused by misuse
- Gift cards (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, contact us within 7 days at:
Please include photos of the product and packaging.
Return Shipping
Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.